Frequently Asked Questions

They love the tour! We have not seen a child who has ever seemed disappointed on our basketboat tours.Alot of funs and joys are waiting your children when they are the basketboat tours.

We will make every possible attempt to get you onto another tour if you need to reschedule. We have tours running through out the entire day everyday except for the Tet Holiday so we feel that there is always a way to get you onto another tour. With this being said, sometimes we are fully booked and it is just not possible for us to move your tour to a different day.

100% of your pre-tour payment will be returned to you if we cancel our tours for any reason.

Yes, it is safe to ride the basketboat in the rain.

Yes, All of our guests are covered with life jackets and our basketboat riders are very well trained about riding skills.

We can accommodate to almost all allergies.

Something comfortable.

This has led to upsetting many women on our tour but please, LEAVE YOUR PURSE AT HOME!!! We will not allow you to wear this on our tour. Our recommendation is to bring a small camera that fits in your pocket and the money to pay for your tour. That’s it because we take care of everything on the tour.

Yes,We fully covers our tour insurance during the the tour.We also recommends you have your own Travel Insurance organised prior to leaving your country.

When you book the Tours with us,we already trusted you come to experience with us.But we also need your deposite 50% of tour budget in advance to help us prepare our local foods, staffs and car.